Inbox Supports Real-Time Voice Messaging A new microphone icon has been added below the Inbox input field, enabling real-time voice message sending with mobile compatibility. Tap the microphone to start recording, with a 1-minute time limit per recording. Core Values: Enhance Com
Read morePlatform Outbound Calling YCloud Platform now fully supports the outbound Calling function. Outbound calls need to first request customer authorization through template messages. You can use the Campaign feature on the YCloud platform to send outbound call requests in bulk, and a
Read moreWhatsApp Calling Outbound 📞 | Global Chat, Boundless Communication YCloud Platform now supports Outbound Calling function! Whether it's your outbound calls or inbound calls from customers, our platform can seamlessly support them. Relying on WhatsApp's vast user base, we provide
Read moreAI Digital Employee The brand-new AI agent is now live! Come and unlock your AI digital employee AI Job Roles: Flexible role configuration (lead generation, shopping guide, customer service, custom), strengthening the foundation of service Data Connector + AI Action Guide: Equip
Read moreTemplate Library We provide you with a rich Utility template library, from which you can select appropriate templates according to specific business requirements. The benefits of using the template library are: All templates in the template library have been pre-approved by Meta.
Read moreAbnormal Alarm To ensure the stable operation of your WhatsApp channel, YCloud provides the following notification and alert functions: Insufficient balance reminder: When the account balance falls below the set value, the system will automatically send an email reminder, and mul
Read moreContact Webhook Three new contact-related webhook push events have been added, including adding a contact, deleting a contact, and updating contact attributes. After subscribing to the corresponding webhook, you will receive push notifications when specific changes occur to conta
Read moreAI Summary There will be a high frequency of conversation transfer operations among front-line agents, including human transfer to human and Chatbot transfer to human. As the transferred agent, it is necessary to check all the conversation records before the transfer to understan
Read moreCoexistence of WhatsApp Business App This means that the WhatsApp Business API and the WhatsApp Business App can now coexist! By binding the number you are using on the WhatsApp Business App to the API platform, you can achieve: Directly bind the same number to the API platform w
Read moreInbox Advanced Assignment Rules We provide you with more abundant conversation assignment rules. In the WhatsApp business number settings, while retaining the original basic assignment settings, we offer a new "Advanced Assignment" tab. You can configure the assignment of user in
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