May 30, 2025 WhatsApp Coexistence, Shop, AI Guidance, Inbox Mobile App

Coexistence of WhatsApp Business App This means that the WhatsApp Business API and the WhatsApp Business App can now coexist! By binding the number you are using on the WhatsApp Business App to the API platform, you can achieve: Directly bind the same number to the API platform without deleting the number on the WhatsApp Business App. Synchronize App messages within six months, send and receive messages on both the platform and the App, and complete mirroring synchronization on both ends; Use the advanced functions of the API, such as campaign, using Journey for refined operation, and using Chatbot to improve the efficiency of replies. If your team is using the WhatsApp Business App and considering gradually transitioning to an API - based mode of operation, this feature will greatly enhance the efficiency of you and your team. Try it now! For more information, click here. Shop （ Beta） YCloud officially launched the [Shop] function, enabling a one-stop e-commerce experience in WhatsApp from product display, customer communication, to order placement, payment, and fulfillment. Shop Feature Highlights: Open a store in 3 minutes, 0 technical threshold Conversations = transactions, with higher conversion rates COD support, optimized for Emerging Markets Private Domain + Globalization, Flexible Adaptation to Local Markets Combined with the functions of YCloud, you can also implement efficient functions such as automated replies, customer label management, automatic conversion of advertising leads into customers, order status push, AI + manual customer service collaboration, etc. Come and have your own shop! For more details, click here. Chatbot AI Guidance To help you use AI prompts better, we have upgraded the original [Job Content] module and classified AI guidance more clearly Communication style: Ensure that each response adheres to your brand's tone of voice. Define how the AI should communicate so that it can provide high-quality support while maintaining consistency with your brand perception, just like your well-trained customer service representatives. Content and clarification: Guide the AI to follow up on customer issues, reduce communication misunderstandings, and help customers get the correct answers faster, thereby improving the efficiency of replies. Handover and escalation: Tell the AI when it needs to transfer the conversation to a human agent. When the user's question is complex or sensitive, escalate the conversation priority in a timely manner and transfer it to a human agent to ensure that the user gets timely service. Others: You can add any other guides that cannot be classified into the above categories under this module, such as your company's service policies and regulations. Check our help doc for more details. Inbox Mobile App The Inbox mobile app is now available! It supports both iOS and Android. You can use Inbox to communicate with users anytime, anywhere. The mobile end supports the following functions: Login and Switch Tenant Conversation list Basic and advanced conversation filtering View contact details Transfer, star, close and other operations on the conversation Switch the workbench language Turn on/off automatic translation and select the target language For more information, click here. Flow supports excluding holidays In the reservation scenario (such as COD reservation for home delivery), you may want users to choose a time period other than holidays so that you can provide services for them. We provide this function in WhatsApp FLow. When you create a Flow, you can turn on the holiday filtering option to achieve this. In addition, you can customize specific holidays in the holiday submenu in the settings to match your actual region and application scenario.