June 30, 2025 AI Summary，AI Suggestions，Inbox Batch Operation，Shop Product Link，Chatbot Copy

AI Summary There will be a high frequency of conversation transfer operations among front-line agents, including human transfer to human and Chatbot transfer to human. As the transferred agent, it is necessary to check all the conversation records before the transfer to understand the customer's needs for continued service. In addition, supervisors usually want to analyze the agent's work based on the summary of the conversation. The AI summary serves the above scenarios, extracts structured summaries from the conversation content, completes information extraction, saves manual workload and improves efficiency. The new feature supports triggering the AI summary manually or automatically upon conversation transfer or closure. Learn more. AI Suggestions In the [Suggestions] module, the AI will cluster similar questions that could not be answered during the conversation with the customer into a list of questions. You can click on a specific question to view details, and enter your expected answer for questions that AI cannot answer for the time being. After selecting "Add as a new Q&A", the Q&A will be added to the Knowledge Base to continuously optimize the efficiency and quality of AI answers. Learn more. Inbox Batch Operation Inbox provides functions for bulk transferring and closing conversations. This is a function that facilitates the shift handover of customer service representatives and the batch management of conversations by administrators. Hover your mouse over the conversations you want to operate in batches, and a check box will appear on the left side of the conversation. Check the conversations you need to process in batches. On the right side of the page, you can see the number of conversations currently selected. Press the ESC key on your keyboard to cancel the current selection. Learn more. Shop Product Link Turn every new arrival or flash-sale item into a shoppable message—select a product in your Shop, hit “Broadcast,” and a rich link reaches customers’ WhatsApp chats. With one tap, they jump straight to the product page in their browser and can check out immediately. Chatbot Copy Easily copy complex Chatbot or flow configurations! We already support the copy function for Chatbots and flows. You can copy a flow from one Chatbot to another, retaining all node configurations. In addition, Chatbots themselves support copying. Copying a Chatbot will also copy all its flows. Try this function when you need to configure two similar Chatbots or flows. Learn more.