Connect Freshdesk tickets to Inbox Freshdesk is a SaaS product that combines ticket process automation with external systems. We are excited to announce that Inbox has completed the integration of Freshdesk tickets! Now, you just need to associate your account in the Freshdesk pl
Read moreAI empowers Chatbots to make your robots smarter Chatbot integrates AI capabilities. You can now configure your own AI Agent to supplement service scenarios that cannot be covered by workflows. Traditional process models need to be triggered in specific ways, such as through keyw
Read moreShopify Journey is online! Help you efficiently integrate with Shopify After using the Shopify integration tool, business scenarios such as checkout abandon, COD order confirmation, and order cancellation can be combined with the Journey function to improve User Experience and in
Read moreMeta's Calling API is now available! This new feature will allow businesses to use WhatsApp voice to initiate more direct conversations with customers. Customers can seamlessly upgrade from chat to voice without leaving WhatsApp. What value can Calling bring to you? Enhance the c
Read moreInbox Messages Translation Does your business cater to users of different languages? Is there a language barrier between customer service and users? Want to serve foreign customers but only have local customer service? The Inbox message translation feature will solve the above pr
Read moreMM Lite API Marketing Messages Lite API ("MM Lite API") is a new way to send WhatsApp marketing messages, which offers businesses the ability to leverage Meta’s AI system to drive business performance and improve quality. Who is it for? Marketers with limited ad campaign expertis
Read moreWhatsApp updates WhatsApp allows users to set preferences for marketing messages Starting November 22, 2024, WhatsApp will begin gradually rolling out user preferences for marketing messages. This feature may not be available to WhatsApp users in some regions initially. WhatsApp
Read moreLaunch WhatsApp Flows YCloud officially supports the ability for our clients to send WhatsApp Flows through its products! WhatsApp Flows are designed to help enterprises collect information more efficiently, refine operations, and meet various scenario needs, such as order confir
Read moreLaunch the Journey We are proud to introduce our brand-new marketing automation tool—Journey. Built on the WhatsApp platform, this automation marketing tool is designed to help businesses drive revenue growth and operational efficiency. It allows marketers to focus on developing
Read moreWhatsApp will update the prices for Utility and Marketing conversations in August and October respectively. Our vision is to make WhatsApp the primary way for businesses and people to communicate. We will continue to invest to ensure WhatsApp maintains a healthy ecosystem, provid
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