January 21, 2025 Shopify Journey, Calling API Launch and Inbox Analytics Optimization

Shopify Journey is online! Help you efficiently integrate with Shopify After using the Shopify integration tool, business scenarios such as checkout abandon, COD order confirmation, and order cancellation can be combined with the Journey function to improve User Experience and increase the probability of user payment. The Journey function for docking Shopify events has been developed and launched! Currently, the system supports the following 5 business scenarios: Checkout Abandon: Remind payment for unpaid orders through WhatsApp to help increase store revenue. COD Order Confirmation: When a COD order is generated in the Shopify store, a WhatsApp confirmation message is automatically sent to the buyer. The message includes a confirm button. When the customer clicks it, the COD order is automatically marked as "confirmed". Cancel Order: When the order status changes to Cancel , the customer is automatically notified via WhatsApp message. Order fulfillment: When the order status changes to fulfilled, the customer is automatically reminded via WhatsApp message. Order Placed: Automatically remind customers through WhatsApp messages when they place an order. Please refer to the relevant help documentation for details: click here Calling API is now available! Come and experience seamless inbound and outbound calls in WhatsApp WhatsApp Calling API has been developed and launched! It currently supports inbound and outboud interface for business numbers belonging to India, Indonesia, Mexico, Brazil . To try it out, please contact your Customer Manager to complete the API call authorization. We will provide: Detailed documentation explaining how these interfaces work Detailed interface documentation for inbound and outbound APIs Calling API Local Test Demo To help you smoothly complete the calling and access of the Calling API. Inbox Analytics optimization completed, improving management efficiency! Inbox Analytics helps administrators to statistically analyze data generated within Inbox at different dimensions, making it easy for administrators to grasp the data situation of Inbox at a glance. Currently, we have refined the statistical dimensions and optimized the user interface style to improve the user experience of this feature module. Specifically, it mainly includes: Split out the statistics of unassigned conversations so that managers can understand the situation of unassigned conversations. The Teams menu will display the response details of each team and its agents, which is convenient for managers to compare on one screen. Add conversation tag filter.