February 26, 2025 Chatbot AI, AI-Generated Marketing Templates and Customized Roles

AI empowers Chatbots to make your robots smarter Chatbot integrates AI capabilities. You can now configure your own AI Agent to supplement service scenarios that cannot be covered by workflows. Traditional process models need to be triggered in specific ways, such as through keywords or specific buttons. The mode is relatively fixed and cannot answer user questions beyond the preset. AI, on the other hand, can provide more accurate and "smart" responses to user questions based on the relevant information you upload and configure through large-scale model calculations. First, visit the YCloud official website to complete account registration and log in to the YCloud platform Click Chatbot in the left menu to open the configuration page. Create a new Chatbot or select an existing one Complete the AI basic configuration: including AI personality, tone, conversation rules and other configuration items, define the role and work content of AI according to business needs. After completing the configuration, you can preview and debug your customized AI on the right side Upload Knowledge Base: Support uploading documents in different formats, web data crawling, and knowledge content in the form of Q & A, providing AI with your business knowledge background, making AI more professional and "understanding" your business Some suggestions for AI: AI will record the questions it cannot answer, and you can add your expected answers for one or more questions. After completion, when encountering similar questions again, AI will answer the user according to your expectations Chatbot overall settings: After adding the AI feature, you can choose to use AI to answer questions or continue to use workflow to answer questions. When both are enabled, workflow will take precedence over AI as the behavioral logic of Chatbot, and AI customer service will intervene when users ask questions that workflow cannot handle For detailed instructions, please see: [](https://helpdocs.ycloud.com/help-center/chatbot/chatbot-training) AI-generated marketing templates are now online! Help you easily generate high-quality marketing templates Are you still struggling with copywriting for marketing templates? Come and try the AI template generation function. Currently, we support generating marketing templates through AI. After you fill in the basic information such as specific business industry, template category, and required number of templates, you can click to generate the corresponding number of marketing templates. You can choose a satisfactory template from it to enter the subsequent editing stage, such as adding specific jump buttons to the template. In addition, we also support the use of AI to easily translate template content into multiple target languages, making it easy for you to reach target customers who use different languages. Customized roles feature is online. Customize your User Persona according to your business. If you have different role positioning for agents and want to allocate system permissions more freely, then come and try the newly launched custom role function! On the basis of retaining the original system roles, we provide the ability to freely combine permissions such as page access, data viewing, and data downloading within the system. You can create custom roles according to your business, assign the required permissions to the role, and finally assign the role to the required agent to achieve custom user permissions!