March 31, 2025 Freshdesk Ticket, MM Lite API Discounted Price, Sending Shopify Orders, and Other Updates

Connect Freshdesk tickets to Inbox Freshdesk is a SaaS product that combines ticket process automation with external systems. We are excited to announce that Inbox has completed the integration of Freshdesk tickets! Now, you just need to associate your account in the Freshdesk platform, and your agents can create and view tickets at any time during WhatsApp chats. In this way, your customer service can seamlessly create tickets in Inbox, greatly improving the efficiency of problem handling and standardizing the problem handling process, which will enhance your business efficiency. For more details, please visit the help document: Click here. MM Lite API discounted price Send marketing templates through the Marketing Message Lite API (MM Lite API), and the price is only 90% off the regular marketing price! Q: What is the Marketing Message Lite API? A: MM Lite API is an interface launched by Meta for sending WhatsApp marketing templates. Q: What are the advantages of MM Lite API? A: Compared to the current cloud API, it has a higher arrival rate, lower price, and can also track the conversion data after messages are sent. Q: How can customers use the MM Lite API? A: You can enable it after authorizing WABA on the Integration page. Note: The MM Lite API is not available globally. Only companies registered in the following regions can be authorized to enable the MM Lite API: Brazil, India, Indonesia, Mexico, Chile, Peru, Singapore, Hongkong, United States. For more details, please visit the help document: Click here. Chatbot Flow supports sending Shopify orders Is your customer service always dealing with users' Shopify order inquiries? Now, through the new type of Chatbot node 【Send Shopify orders】, our system can automatically query Shopify orders based on the information provided by users, complete information assembly, and return messages. To learn about best practices, please visit the help documentation: Click here. MM Lite API supports setting the validity period of messages After WABA authorizes the MM lite api, the marketing templates under WABA will support setting the "message validity period" (the time period during which a message is valid). Any messages that are not successfully sent within the set time period will be cancelled, saving you cost. Time options that can be set: 12 hours, 24 hours, 2 days, 3 days, 7 days, 15 days, 30 days. Inbox experience optimization has been completed After collecting and analyzing user experience data for a long time, we decide to improve the interface of Inbox. This includes but is not limited to adding custom filters, introducing the conversation sorting function, adjusting the location of Inbox settings, and optimizing interface interactions. Now, you can use Inbox features more conveniently and elegantly. For more information, please visit the help document: Click here.