Launch the Journey

We are proud to introduce our brand-new marketing automation tool—Journey.

Built on the WhatsApp platform, this automation marketing tool is designed to help businesses drive revenue growth and operational efficiency. It allows marketers to focus on developing strategies rather than dealing with tedious operations. Let the strategy run on its own, delivering the right message to the right customer at the right time.

• Personalized Customer Journeys: Build customer journeys with a visual interface, no coding required. You can precisely plan and optimize interactions based on customer preferences and behaviors.
• Real-Time Accurate Triggering: Journey uses event-based triggers to send customized WhatsApp messages to customers at the most appropriate moments, whether it's for registration, purchases, or changes in personal attributes. This enhances marketing effectiveness and boosts conversion rates.
• Shopify Integration: Journey connects with your Shopify store, enabling you to use YCloud's pre-built Journey templates to automatically send WhatsApp reminders for abandoned carts within minutes.
• Reduce Customer Complaints and Protect Your WhatsApp Account: Journey only sends messages to customers triggered by specific events, ensuring each message is relevant and minimizing unnecessary complaints and risks. This helps maintain the safety and stability of your WhatsApp account.

Common Marketing Automation Strategies:

• Welcome New Contacts: Automatically greet and engage new contacts with personalized messages.

• Abandoned Cart Reminders: Send reminders to customers who have left items in their shopping cart without completing the purchase.

• Automated Customer Re-engagement: Reconnect with customers who have become inactive or lost interest.

• Celebrate Customer Birthdays: Send special offers or greetings to customers on their birthdays.

• Collect Customer Feedback: Automatically request feedback from customers after interactions or purchases.

• Send Order Confirmations Automatically: Provide immediate confirmation and details of orders to customers.

• Encourage Customer Reviews: Automatically prompt customers to share their reviews and feedback on your products or services.

Whether you’re looking to enhance customer interactions, increase sales conversions, or streamline operational processes, we hope Journey can provide you with a tailored solution.

If you need any assistance, please feel free to contact our support team, and we will guide you through the entire process.

Chatbot AI Launch: Explore Enhanced Service Intelligence

This upgrade focuses on leveraging artificial intelligence to enhance performance. You can configure smart and powerful chatbots within minutes to resolve 50% of customer issues immediately, providing your clients with a more intelligent and personalized service experience.

New Feature Highlights:

• Natural Language Understanding Triggers: Previously, Chatbot responses relied on keyword triggers, which sometimes failed to match customer expressions accurately, leading to incorrect responses. Now, with YCloud, Chatbots support natural language understanding triggers, allowing them to more accurately interpret user text and intent. This enhances the precision of Chatbot Flows and improves response coverage.

• Knowledge Learning and Application: Previously, YCloud Chatbot was limited by preset triggers and processes. Now, with the introduction of advanced AI language models, you can upload your own knowledge base links or Q&A documents. The Chatbot can quickly analyze and learn from these resources, independently understanding messages sent through WhatsApp. It can extract relevant information from the knowledge base within a controlled scope and generate smooth, coherent responses, effectively handling user queries outside of predefined processes.

We have deployed it on the official YCloud WhatsApp account, and you can scan the QR code below to experience the conversation. Notably, it has already learned all the knowledge of the YCloud platform. When you have usage questions, you can not only contact our support team but also directly ask it for answers.

WhatsApp Number: +1 833 627 4849

（Use your camera or WhatsApp to scan the QR code.）

Check out the demo video.

Due to the costs associated with using AI language models, we have not made this update available to all customers to avoid unnecessary resource wastage.

However, we encourage more business customers to test it. We will provide the first batch of testers with a free and substantial usage quota for their daily customer interactions. Please contact our support team to learn more.