January 2026 Inbox Voice Messaging, HubSpot Integration, Verification Code Template Compatibility & GIF Support for Marketing Templates

Inbox Supports Real-Time Voice Messaging A new microphone icon has been added below the Inbox input field, enabling real-time voice message sending with mobile compatibility. Tap the microphone to start recording, with a 1-minute time limit per recording. Core Values: Enhance Communication Efficiency & Convenience: Replace manual typing, especially suitable for complex inquiries and quick response scenarios. Reduce typing efforts, allowing customer service/sales teams to handle multi-turn conversations more efficiently while shortening customer wait times. Strengthen Communication & Trust: Voice conveys tone and emotions more intuitively, offering a more human touch than text. It bridges the gap in online communication, alleviates a sense of distance, helps build trust, and increases conversion chances. Adapt to Diverse Communication Scenarios: Cater to users who find typing inconvenient (e.g., mobile work, outdoor settings) or prefer voice interaction. Expand reach to a broader user base and avoid losing potential business opportunities due to limited communication formats. Optimize Complex Information Delivery: For detailed content such as product descriptions and process guidelines, voice can convey information in a clear, structured manner. Reduce customer comprehension costs and improve communication accuracy and user experience. Compatibility of Verification Template Button "I Didn't Request for This Code" [Template Editing] Compatible with the newly added "I Didn't Request for This Code" quick reply button for Meta verification templates (available for some WABAs). When editing verification templates with quick replies, normal saving is supported without overwriting existing button settings, ensuring a smooth customer editing experience. HubSpot Integration YCloud’s deep integration with HubSpot seamlessly transforms scattered WhatsApp customer conversations into manageable, trackable, and convertible CRM assets. It empowers teams to efficiently consolidate customer resources, significantly boosting lead generation efficiency, follow-up quality, and conversion results. Full Customer Synchronization: Newly supports automatically syncing WhatsApp new users to HubSpot, enabling complete precipitation and real-time updates of Contact assets without manual import. Integrated Automation Capabilities: Leads can be assigned in HubSpot and synced to the corresponding owner in YCloud. Meanwhile, HubSpot customer properties (e.g., lifecycle stage, status) can be viewed in real time and customized for display in YCloud Inbox, enhancing follow-up precision. For details, please refer to the help document: Click here. Marketing Templates Support GIF Sending (MM Lite Exclusive) The MM Lite API enables inserting GIFs when creating message templates. Template Functionality When a WABA authorized with MM Lite creates a marketing template, a new "GIF" option is added to the header media types. GIF Upload Requirements Supported format: .mp4 Size limit: 3.5MB. GIF files must be .mp4 format with a maximum size of 3.5MB; larger files will be displayed as video messages. Core Values Enhance visual appeal: The dynamic effect of GIFs is more effective in capturing users' attention than static images, increasing the open rate and dwell time of marketing templates. Amplify marketing atmosphere: Leverage the dynamic tension of GIFs to convey promotional enthusiasm ( limited-time discount countdowns) and boost conversion intent.