April 29, 2025 Inbox Advanced Assignment, Auto-close Reminders & WhatsApp Flow Reservation Template

Inbox Advanced Assignment Rules We provide you with more abundant conversation assignment rules. In the WhatsApp business number settings, while retaining the original basic assignment settings, we offer a new "Advanced Assignment" tab. You can configure the assignment of user inbound conversations through the following conditions in it: The user's country and region The user's language The time of inbound conversations The user's ownership Assign conversations to the last available online agent For more details, please refer to our help doc: click here. Note: The advanced Inbox assignment function is currently only available to users who subscribe to the Pro and Enterprise plans. Subscribe to above plans if you have the corresponding needs! Auto-close conversations reminders To optimize the service process and enhance user experience, we provide you with an auto-close conversation reminder function. After enabling this function, the system will push a clear prompt message to users before the conversation is automatically closed, informing them that the conversation will soon be automatically closed. Using automatic reminders helps you improve the service closed loop and reduce information gaps. In the Inbox automation page of the WhatsApp business number settings, make additional settings for auto-close Inbox conversations. WhatsApp Flow reservation template The WhatsApp Flow template that supports selecting a reservation time slot is now available! You can set the configuration of custom time period selection, providing your users with a WhatswApp Flow that allows them to choose time periods. For example, when a express company provides delivery services, it collects the available delivery time slots from users in advance, which is convenient for subsequently providing timely and efficient services to users.