November 28 2025, Outbound Calling, CTWA Support TikTok, Chatbot and Inbox Upgrade

WhatsApp Calling Outbound 📞 | Global Chat, Boundless Communication YCloud Platform now supports Outbound Calling function! Whether it's your outbound calls or inbound calls from customers, our platform can seamlessly support them. Relying on WhatsApp's vast user base, we provide high-definition and stable voice call services. There's no need to switch to other platform; you can directly connect with global customers with a single click on your familiar workbench, and collaborate with Inbox to significantly improve communication efficiency and business conversion. Let every inbound and outbound call become an excellent opportunity to build trust and secure orders. Outbound Calling Practical Scenarios: Proactive follow-up on business opportunities: Quickly follow up with potential customers, communicate about high per customer transaction products, and improve conversion efficiency. Precise Delivery of Promotion Information: Make outbound calls to target customer groups (such as members and recent interactive users) to accurately convey promotional information and drive conversion. Customer Follow-up and Care: After the launch of new products or completion of services, proactively make phone calls to collect feedback, thereby enhancing customer satisfaction and re-purchase rate. For more details, please click here. CTWA Support TikTok | Lead Generation Equals Conversion, Business Opportunities with Zero Time Lag The targeted traffic attracted by TikTok ads can now be directed straight to your WhatsApp with just one click! Say goodbye to traditional forms and enable potential customers to "add and chat with one click". In the private space of WhatsApp, build trust through instant messaging and voice conversations, significantly boosting the Engagement Rate and conversion. Seamlessly connect and turn every bit of traffic into a valuable conversation! You can set up event sets in the YCloud backend to collect data, which will facilitate the advertising platform to learn and optimize your ad placements, achieving the best conversion results. For advertising messages received via TikTok, you can clearly see their advertising sources at a glance in Inbox and Contact, facilitating data tracking and management. Learn how to authorize a TikTok ad account and set up event tracking: Click here. Chatbot and Inbox Upgrade A smarter AI Agent is here! As AI models continue to evolve and upgrade, YCloud's Chatbot AI is also constantly iterating and upgrading. This upgrade enhances the accuracy of instructions and the integration effect of the Knowledge Base, resulting in a significant improvement in the effectiveness of the current response-based AI Agent. To facilitate your understanding of the consumption distribution of AI credits, we have launched the credit bill details page, where you can find the entry to the credit bill in the subscription consumption progress bar. Statistics on the duration of the Available status of customer service representatives have been added to Inbox Analytics, and you can also drill down to view the specific online periods of customer service representatives.