Request for Manual Review — WhatsApp Template for Talent Login Details (Utility Category)

We would like to request a manual review of our WhatsApp message template that keeps getting automatically rejected by the system under the Utility category. Our purpose is not promotional. The template is strictly transactional, used to send secure login details to existing verified users (talents) of our platform after their account has been verified. We are not using the message to market, advertise, or introduce a new service — it is simply to notify talents of their login credentials for accessing their e-Doctor (Doc2Us) portal. Below is the message content for review: Hi {{1}}, 👋 Good news! Your e-Doctor account will be ready in about 24 hours. Here’s your login info: 🆔 User ID: {{2}} 🔑 Password: {{3}} 🔗 Login here: {{4}} Just a heads up — this benefit is for you if you’ve completed at least one shift this month. Thanks for choosing Troopers! 💪 Reason for Request: The template has been repeatedly rejected by the automated system for not matching the selected category, even after multiple revisions. We confirm this message is purely Utility-based, as it serves to deliver account credentials to users who have already signed up with us. We kindly request for this case to be escalated for manual human review and approval under the Utility category. Business Context: Troopers is a manpower service platform that manages thousands of verified talents. We are integrating YCloud’s WhatsApp API to send secure system notifications such as login credentials, shift reminders, and payroll updates. We appreciate your assistance to help us proceed with this essential transactional notification flow. Preferred Outcome: Template approved under Utility category Confirmation that we can continue sending login notifications via YCloud WhatsApp API